Shipping & Returns

SHIPPING

We offer FREE Standard Shipping on all Australian orders over $149 and a flat rate of $15 for orders under $149. Express orders have a flat rate of $23.

At this time, we do not ship outside of Australia. 

ORDER PROCESSING TIMES

All orders placed online are generally processed within 3-7 business days. Business days are Monday to Friday and exclude weekends and Public Holidays.

During the lead up to Christmas and or sale periods, additional processing times may apply.

DELIVERY TIMEFRAMES & DELAYS

Please note that delivery timeframes are guidelines based on estimated time of arrival from the dispatch date, not the date your order is placed. Express Orders are not guaranteed to arrive on time. If you are purchasing for a special occasion, we cannot guarantee delivery as we use third party couriers and have no oversight as to their capacity at the time of purchase. You will receive tracking details via email once your order has been shipped. If you have not received tracking information, please check your junk inbox. 

Once dispatched, please allow up to 7 business days for your order to arrive. This is dependent on your shipping address within Australia. Interstate and regional addresses may require additional shipping days. 

Wild Spirit Candles cannot be held responsible for delays caused by COVID-19 or Courier Networks. Wild Spirit Candles does not guarantee delivery by customer requested dates or estimated time of arrival as supplied by third party couriers.

RETURNS & CUSTOMER SERVICE

The utmost care is taken when wrapping orders for posting. Should your purchase arrive damaged, please contact sales@wildspiritcandles.com.au including a description of the damage and photographic evidence, within 7 days of arrival.  Any product and packaging that is returned in a used condition will not be deemed faulty/damaged. You may incur additional shipping charges to return the product or if appropriate, a refund will be given within 7 days. If the product is returned in an unused condition we will happily replace the product.

Unfortunately, we cannot accept refunds for a change of mind. If the scent you have chosen is not to your liking, we will happily exchange your purchase with another scent. Exchanges will only be accepted on full price items within 14 days of purchase. Exchange is not available on candles purchased on sale. In order to successfully exchange your order, the following procedure must be followed:

  1. Email sales@wildspiritcandles.com.au with your purchase number, and new scent you would like to receive.
  2. The original order must be returned in unused condition at the customer’s own shipping expense. If there is damage to the packaging and or product, we will not be able to accept the exchange.
  3. Wild Spirit Candles will send out the exchange product, shipping costs will be at the expense of the customer. 

Please note additional shipping charges will apply to your order, even if your original order qualifies for free shipping. 

Failure to collect your parcel from your local courier depot or Australia Post may result in your order being returned to Wild Spirit Candles warehouse. Additional shipping charges will apply to resend your order to you a second time. Additional charges will apply even if your order qualifies for free shipping under the initial purchase. 

WAREHOUSE CLOSESURE

Please note our warehouse will be closed during the public holidays and from 5 January to 16 January 2024. Orders placed during the closure period will not be shipped until after 16 January 2024.